Who to Contact When Applying for Satisfactory Departure (By Airport)

Posted by Harry Tapias on March 23, 2020

Airport Terminal

More than one million people visit the U.S. every year. As of today, thousands of foreign nationals are significantly impacted by travel restrictions due to the spread of COVID-19. If you're an individual with approved travel authorization via the Electronic System for Travel Authorization (ESTA) program, you may have an expiration date looming.

One means for extending your stay is through a process known as "satisfactory departure."  This step is a tourist visa extension granted in matters involving extenuating circumstances. This extension typically extends to hospitalizations, inclement weather, airport strikes, and catastrophic events.

Satisfactory departure is currently and only available to visitors who have entered the country through specific airports. Below is a list of airports, along with contact information on how to make a request:

This list was created by and is continually updated by the American Lawyers Immigration Association (AILA).


Request Process

Boston-Logan International Airport (BOS) Submit a request (individually or through your attorney) to CBP Logan Deferred Inspection office via email: cbp.boston.i94@cbp.dhs.gov , with the following information:

• Subject line: VWP Satisfactory Departure
• Body of Email:
o Individual’s name
o Date of Birth (DOB);
o Passport Number
o I-94 number and expiration date
o Reason for request
• Attach to the email:
o Passport biographic Page
o I-94
o Original departure flight itinerary along with the new flight itinerary, if available
o Evidence to support the request, if available

Please do not call Deferred Inspection office to follow up. Each individual will be notified of their decision.
Chicago O'Hare International Airport (ORD)

Contact Deferred Inspections office in Chicago via email: i94chi@cbp.dhs.gov and request Satisfactory Departure for up to 30 days. Individuals or their attorneys will need to provide the affected individual’s name, Date of Birth (DOB) and passport information at the time of the request.

Individuals and their attorneys may be asked to provide the original departure flight itinerary along with the new flight itinerary.

Honolulu (HNL)

Satisfactory departure can be granted on a case by case basis. If still in the period of authorized admission they can apply by emailing their request with supporting documentation (i.e. Doctors letter, flight cancellation notification) along with a copy of their passport and entry date and contact information.

If further information is needed we will contact them. Email address for requests is below. honoluludutyofficer@cbp.dhs.gov

Texas Airports

Starting Thursday, March 19, 2020 individuals can request Satisfactory Departure (up to 30 days). Individuals or their attorneys will need to provide the affected individual’s name, Date of Birth (DOB) and passport information at the time of the request. Individuals and their attorneys may be asked to provide the original departure flight itinerary along with the new flight itinerary.

Houston Intercontinental Airport (IAH)                               

281-230-4886                    Mon-Fri 0800-1600

San Antonio International Airport (SAT)                             

210-821-6965                    Mon-Fri 0800-1600

Oklahoma City, Oklahoma (OKC)                                       

405-942-3405                     Mon-Fri 1000-1500

Dallas/Fort Worth International Airport (DFW)                 

972 456-2250                      Mon-Thurs 0800-1400

John F. Kennedy International Airport (JFK)

Contact JFK Deferred Inspection to make the Satisfactory Departure Request (718) 553-3683 or (718) 553-3684

Monday – Friday, 9am to 4pm ET

Los Angeles International Airport (LAX)

Applicable to those admitted through LAX, ONT and SNA airports.

Travelers seeking relief should either visit the CBP Deferred Unit Office at 300 N. Los Angeles Street Room 2067 Los Angeles, CA 90012 or send via email to I94LAX@CBP.DHS.GOV.

A request form was also provided by the Los Angeles deferred inspection unit, and will be posted on AILA's website.

• Provide passport biographical page
• Provide original departure flight itinerary along with confirmation of future travel arrangements to depart the United States
• The individual’s period of stay will expire in 14 days or less from the day he or she contacts CBP Deferred Inspection Office

Miami International Airport (MIA)

The current policy is that Visa Waivers SHOULD NOT remain as overstays. They can attempt to get additional time by:

• Appearing at the Deferred Inspection office in person Monday-Friday 8am-2pm
• Take original and copy of passport
• Take copy of I-94
• Take original and copy of round trip ticket they had when they entered the US
• Take letter from airline or some other documentation as to why they can’t depart the US (ex: flight cancelled, country not accepting travel from US)

It isn’t automatic. They will be taking into consideration if the person had a chance to depart and chose to remain despite this emergency. If granted, they will only get an additional 30 days.

Call (305) 826-2846 for more information and to schedule an appointment.

General Mitchell International Airport, Milwaukee (MKE) CBP Milwaukee is accepting VWP Satisfactory Departure requests by email. The requests may be forwarded to the I-94 inbox at i94mil@cbp.dhs.gov.
Raleigh Durham Airport (RDU)

VWP travelers unable to depart before their authorized period of admission ends can request Satisfactory Departure from RDU CBP in person M-F from 9 to 5 but should only do so if within 2-3 days of the end of the period of admission.

Come to the office at RDU with all necessary paperwork (passport, departure itinerary, etc.).

Burlington International Airport (BTV)

Satisfactory Departure:
If a foreign national entered the U.S. at any of the Vermont Ports of Entry and cannot exit the U.S. before the expiration of his/her Form I-94 due to an emergency, he/she may call the Port to speak with a supervisory officer to discuss his/her situation. A determination as to whether satisfactory departure can be granted will be made in consultation with the Port Director and Area Port Director.

In either case it is critical to remember that procedures are changing constantly and thus, best practice is to either contact a port directly or a check with a local colleague to obtain as current information as possible. Numbers and contact information for the ports are can be found at: https://www.cbp.gov/contact/ports


*This list is accurate as of 3/23/2020.


Topics: coronavirus